Alpha Box & Dice (AB&D) is committed to protecting your privacy and handling your personal information in compliance with Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Consumer Law (ACL). For customers located in the European Union, we also comply with the General Data Protection Regulation (GDPR). This policy explains how we collect, use, store, and disclose your personal information when you shop with us online, attend events, or engage with us via promotions or social media.
By providing your personal information, you confirm that:
- You are of legal drinking age in your jurisdiction; and
- You consent to the use of your information in line with this policy.
If you do not agree with this policy or are under the legal drinking age, please do not provide us with your personal information.
INFORMATION WE COLLECT
We collect personal information when you interact with us, such as:
- Making a purchase via our website, over the phone, or in person;
- Registering for an account or subscribing to our newsletter;
- Entering a promotion, competition, or giveaway;
- Participating in events run or sponsored by AB&D;
- Contacting us with an enquiry or providing feedback.
This information may include:
- Name, age, and contact details (e.g., address, phone number, email);
- Payment information (e.g., credit card details);
- Delivery preferences and special requests;
- Any other information you choose to provide, such as wine preferences or dietary requirements for events.
When you visit our website, we may collect certain information automatically through cookies and similar technologies, including:
- Your IP address, browser type, and operating system;
- Pages viewed, products searched, and time spent on the site;
- Your interactions with website features, such as adding products to a cart or saving favourites.
We use cookies to:
- Personalise your shopping experience;
- Save your preferences for faster checkout;
- Provide tailored recommendations based on your browsing habits.
If you prefer not to receive cookies, you can adjust your browser settings to block or alert you to their use. Note that disabling cookies may impact the functionality of our website.
HOW WE USE YOUR INFORMATION
We use your personal information to:
- Process and deliver your orders, including payment handling and confirmations;
- Provide customer support and respond to enquiries;
- Send marketing communications (e.g., new products, sales, or events), only if you have consented or where permitted by law;
- Customise your experience on our website through personalised product recommendations and content;
- Administer competitions or promotions you have entered.
We will only send marketing communications where you have provided express or implied consent. For example, if you’ve purchased wine from us, entered a competition, or subscribed to our mailing list, we may infer your consent to receive updates. You can unsubscribe from marketing emails at any time by clicking the "unsubscribe" link in the email or contacting us directly.
DISCLOSURE OF YOUR INFORMATION
We do not sell your personal information. However, we may disclose it to:
- Service providers or contractors who assist in delivering our products or services (e.g., delivery partners, IT support, payment processors);
- Regulatory authorities or law enforcement agencies, where required by law;
- Related companies within the AB&D group, for purposes consistent with this policy.
Any third-party service providers we work with must comply with strict confidentiality and data protection obligations.
YOUR RIGHTS
Under Australian privacy laws, you have the right to:
- Access the personal information we hold about you;
- Request corrections to inaccurate or outdated information;
- Withdraw consent for marketing communications at any time.
To access or update your information, please contact us directly via the details provided below.
SECURITY
We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access. Measures include:
- Secure payment gateways for online transactions;
- Encryption of sensitive data;
- Regular monitoring of our website and systems for vulnerabilities.
While we strive to protect your data, no online platform can guarantee complete security. By using our website, you acknowledge that any data transmission is at your own risk.
PUBLICLY SHARED INFORMATION
Please note that any information you share on public forums, such as social media pages or website reviews, is not covered by this policy. Avoid posting sensitive or personal information in public areas.
CHANGES TO THIS POLICY
This policy may be updated from time to time to reflect changes in our business practices or legal requirements. We recommend reviewing it regularly to stay informed about how we manage your personal information.
CONTACT US
If you have questions, concerns, or complaints about this policy or our privacy practices, please contact us at i@alphaboxdice.com
We are committed to resolving any complaints promptly and in accordance with the Privacy Act 1988.
This Privacy Policy was last updated in November 2024.